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Parts Identification Guarantee
Parts Identification Guarantee
spatex is committed to achieving customer service excellence.
We understand that searching for parts for your customer's spa can be daunting especially when you don’t have all the details or information at hand, or the spa is old/unusual or broken. That’s why we offer the Parts ID Guarantee.
Send us photos of the part you need to replace – or even a photo of where the missing part goes, and we guarantee we will get it right.
If we don’t, we will refund in full.*
If its assistance with ordering the correct part to resolve a fault we need you to email through:
Name, company, phone number
What do you need assistance with?
Make & model of the electrical control system. If unknown photos of the control pad and control box required
What is the problem?
• Error codes (if any)
• Exact behaviour in accurate detail
• Symptoms
If the problem is pump related or another issue:
Make & model of the pump, 1 or 2 speed, horsepower rating and amperage rating - if unknown photos of the electrical data plate and any other identifying photos
Have you had any tech assistance or tried any way of fixing the issue so far?
email: PartsID@spatex.com.au
30 years in the spa industry means we promise to get it right.
- AUD Australian Dollar
- NZD New Zealand Dollar
- USD US Dollar
- EUR Euro
- GBP Pound Sterling
- XBT Bitcoin
- JPY Yen
- CAD Canadian Dollar
- CHF Swiss Franc
- DKK Danish Krone
- HKD Hong Kong Dollar
- SGD Singapore Dollar
- ZAR South African Rand
- ARS Argentine Peso
- AED UAE Dirham
- AMD Armenian Dram
- ANG Netherlands Antillean Guilder
- AWG Aruban Florin
- AZN Azerbaijani Manat
- BBD Barbados Dollar
- BDT Bangladeshi taka
- BGN Bulgarian Lev
- BHD Bahraini Dinar
- BMD Bermudian Dollar
- BND Brunei Dollar
- BOB Bolivian Boliviano
- BRL Brazilian Real
- BSD Bahamian Dollar
- BWP Botswana Pula
- BZD Belize Dollar
- CLP Chilean Peso
- CNY China Yuan Renminbi
- COP Colombian Peso
- CRC Costa Rican Colón
- CUP Cuban Peso
- CVE Cap Werdean Escudo
- CYP Cyprus Pound
- CZK Czech Republic Koruna
- DOP Dominican Peso
- DZD Algerian Dinar
- EEK Estonian Kroon
- EGP Egyptian Pound
- FJD Fijian Dollar
- GEL Georgian lari
- GHS Ghanaian Cedi
- GTQ Guatemalan Quetzal
- HNL Honduran Lempira
- HRK Croatian Kuna
- HTG Haitian Gourde
- HUF Hungary Forint
- IDR Indonesia Rupiah
- ILS Israel Shekel
- INR Indian Rupee
- IRR Iranian Rial
- ISK Iceland Krona
- JMD Jamica Dollars
- JOD Jordanian Dinar
- KES Kenyan Shilling
- KRW Korea (South) Won
- KWD Kuwaiti Dinar
- KYD Cayman Islands Dollar
- KZT Kazakhstani Tenge
- LKR Sri Lankan Rupee
- LTL Lithuanian Litas
- LYD Libyan Dinar
- MAD Moroccan Dirham
- MDL Moldovan Leu
- MGA Malagasy Ariary
- MTL Maltese Lira
- MUR Mauritian Rupee
- MVR Maldivian rufiyaa
- MXN Mexican Peso
- MXP Mexican Peso
- MYR Malaysian Ringgit
- NAD Namibian Dollar
- NGN Nigerian Naira
- NIO Nicaraguan Córdoba
- NOK Norwegian Krone
- NPR Nepalese Rupee
- OMR Omani Rial
- PEN Peruvian Nuevo Sol
- PHP Philippine Peso
- PKR Pakistan Rupee
- PLN Polish złoty
- PLZ Poland Zloty
- PYG Paraguayan Guaraní
- QAR Qatari Riyal
- RON Romanian Leu
- RSD Serbian Dinar
- RUB Russian Ruble
- SAR Saudi Riyal
- SEK Swedish Krona
- SKK Slovak Koruna
- SYP Syrian Pound
- THB Thailand Baht
- TND Tunisian Dinar
- TRY Turkey Lira
- TTD Trinidad & Tobago Dollars
- TWD Taiwan Dollars
- TZS Tanzanian Shilling
- UAH Ukrainian Hryvnia
- UGX Ugandan Shilling
- UYU Uruguayan Peso
- VEF Venezuelan Bolívar Fuerte
- VND Vietnamese Dong
- XAF Central African CFA franc
- XCD East Caribbean Dollar
- XOF CFA Franc
- XPF CFP Franc
Brands
- 303
- A&B Brush
- Aeware
- American Products
- Ametek
- Aquachek
- AquaComb
- Aquaflo
- Aquea
- Artesian Spas
- Ascon
- Atek
- Balboa
- Bioguard
- Blue-White
- Buss
- Cal Spas
- CG Air
- CMP
- Coast Spas
- Compu
- CSN
- Davey
- Del Ozone
- Dimension One Spas
- Edgetec
- Elecro
- Emaux
- Englefield Kohler
- EvoHeat
- Ferret
- Filtermaster
- flolux
- Flow Control
- Fluke
- G&G Industries
- Game
- Gecko Electronics
- Harwil
- Herga
- Hot Spring Spas
- Hydroair
- Hydroquip
- Hydroquip / Pentair
- Icar
- In-Spa-Ration
- Intermatic
- IPS
- J&J
- Jacuzzi Hot Tubs
- Jazzi
- Joyonway
- LA Spas
- Leisure Concepts
- Len Gordon
- Life
- LVJ
- LX
- Magic Plastics
- Magnum Filters
- Markon
- Marquis Spas
- Maxisil
- Mercator
- Molytec
- Oasis Spas
- Omron
- Onga
- Pentair
- Plastex
- Poly Planar
- Pool Tool
- Poolquip
- PQN Audio
- Pres-Air-Trol
- Pride
- Rainbow
- Ram Bit
- Rising Dragon
- S&P
- Senex
- Sika
- Sloan LED
- Softub
- Sonfarrel
- SP
- Spa Builders
- Spa Electrics
- Spa Systems
- Spa-Tech
- SPAccessories
- SpaNet
- Spaquip
- spatex
- Spazazz
- Splash Pool Accessories
- Stylus
- Sundance Spas
- Sunspa
- Tecmark
- Therm Products
- Triflo
- U.S. Seal
- UPS
- Vektro
- Waterco
- Waterway Plastics
- Xylem (formerly ITT Laing)
- Zink - Ethink
- 303
- A&B Brush
- Aeware
- American Products
- Ametek
- Aquachek
- AquaComb
- Aquaflo
- Aquea
- Artesian Spas
- Ascon
- Atek
- Balboa
- Bioguard
- Blue-White
- Buss
- Cal Spas
- CG Air
- CMP
- Coast Spas
- Compu
- CSN
- Davey
- Del Ozone
- Dimension One Spas
- Edgetec
- Elecro
- Emaux
- Englefield Kohler
- EvoHeat
- Ferret
- Filtermaster
- flolux
- Flow Control
- Fluke
- G&G Industries
- Game
- Gecko Electronics
- Harwil
- Herga
- Hot Spring Spas
- Hydroair
- Hydroquip
- Hydroquip / Pentair
- Icar
- In-Spa-Ration
- Intermatic
- IPS
- J&J
- Jacuzzi Hot Tubs
- Jazzi
- Joyonway
- LA Spas
- Leisure Concepts
- Len Gordon
- Life
- LVJ
- LX
- Magic Plastics
- Magnum Filters
- Markon
- Marquis Spas
- Maxisil
- Mercator
- Molytec
- Oasis Spas
- Omron
- Onga
- Pentair
- Plastex
- Poly Planar
- Pool Tool
- Poolquip
- PQN Audio
- Pres-Air-Trol
- Pride
- Rainbow
- Ram Bit
- Rising Dragon
- S&P
- Senex
- Sika
- Sloan LED
- Softub
- Sonfarrel
- SP
- Spa Builders
- Spa Electrics
- Spa Systems
- Spa-Tech
- SPAccessories
- SpaNet
- Spaquip
- spatex
- Spazazz
- Splash Pool Accessories
- Stylus
- Sundance Spas
- Sunspa
- Tecmark
- Therm Products
- Triflo
- U.S. Seal
- UPS
- Vektro
- Waterco
- Waterway Plastics
- Xylem (formerly ITT Laing)
- Zink - Ethink