TRADE ONLY SALES - Importer and wholesale distributor to the spa, pool, spa bath, hot tub and aquaculture industries
The current global issues we are all facing has caused spatex to alter our operations in order to provide ongoing supply and services.
Warehouse & Website Ordering:
Everything is running normally in our warehouse
Ordering - Couriers are picking up, so we are dispatching
We will do our best to advise any delivery delays from the carriers
To protect our customers and staff, we are temporarily closed to customer pickups
Store pickup has already been removed from checkout
Customer Service - Order enquiries, Parts ID & Technical Support:
Customer Service via email and telephone will continue as normal
Due to the ever-increasing amount of international flights being cancelled and delivery issues in some countries, we recommend against placing orders at this time
Cancellation of international orders may result in refunds that are not equal to the amount paid due to variations in currencies from day-day, and bank fees charged, for which your business is solely responsible
Any international order placed/paid, and unable to be shipped due to carrier service suspension, will be placed on hold, unless otherwise instructed
Any international orders shipped, may be subject to extended delays in processing and delivery
As a direct result of the coronavirus, the Australian Dollar has crashed substantially, and international supply of product has become problematic - this has forced us to disable the ability to order/pay for 'out of stock' product until we can determine a course of action going forward with replenishing those affected products.
If an item you require displays 'Out of Stock' or 'Backorder', please contact us to confirm that's correct as we do have a few stock level issues whilst we complete rolling stocktakes. If it is out of stock we cannot guarantee fulfilment timeframes or pricing once parts become available again.
We only sell to authorised swimming pool, spa, spa bath, hot tub and aquaculture industry professionals (retail customers - please click on the Retail Reseller Finder link above to find a supplier in your region to acquire our products)
Direct from our warehouse, spatex imports, distributes, wholesales & supports the largest range of spa, spa bath and hot tub parts in the Southern Hemisphere with over 75,000 individual parts from over 5,000 product lines physically stocked at our Brisbane warehouse.
Our product range is primarily related to spa / hot tub parts and associated support, but we also supply a growing number of specialty product lines targetted towards swimming pool and aquaculture applications
We have a massive database of over 2000 spa control panel user manuals & technical spa service repair manuals along with chat, phone and email tech support to help resolve whatever issue you face, often whilst on-site.